Jane Chantler Ltd.

Delivery Policy

This page contains important information about your order. Please read and ensure that you agree with this policy before placing your order.

Delivery Options & Charges

Frequently Asked Questions

Q What if an item is out of stock?
In the event that an item you ordered is out of stock, you will be contacted. We will endeavour to give you an estimated date when it will be possible to fulfill your order or alternatively, you may cancel

Q How long does it take to process orders?
Typically, orders are dispatched in 1 to 2 working days. Please note, however, that sometimes it may take longer, for example if your order includes items that are out of stock. Jane Chantler Ltd will always endeavour to keep you informed of any delays to your order. For this reason, it's important to specify a valid telephone number when you check out.

Q Do you require deliveries to be signed for?
Yes. Due to the high value of our items, we always require a signature on delivery. This is for our protection and yours. We will not post orders by means that do not require a signature for any reason.

Q Do you ship internationally?
Yes - we can ship to most international addresses. Please note that delivery takes longer and costs more to international addresses. All prices shown on this website are in Pounds Sterling. Please ensure that you know how much the total in your local currency will be before confirming your order.
Please note that for international orders, we will only ship to the cardholder's registered address (that is, the billing and shipping addresses must be the same).

Q Am I likely to incur a customs fee on international orders?
Quite possibly. Jane Chantler Ltd is not responsible for any delays or charges imposed by your local customs or other regulartory agencies. It is the responsiblity of international customers to check whether or not any fees will be imposed by their local authorities before placing an order.

Q Do you ship to PO boxes?
Sorry, but we cannot ship to a PO box. No exceptions can be made to this rule.

Last revised: January 8th 2008