Frequently Asked Questions

Common Order Questions

• Delivery Questions
• Returns & Refund Questions

Other Questions

• What is Google Checkout?
• Do you accept commissions and bespoke work?
• Can you engrave suitable items?
• Do you offer gift wrapping?

With Google Checkout, you can quickly and easily buy from Jane Chantler Ltd. and many other stores across the web.

If you've used Google Checkout before, all you need to do is provide your Checkout username and password to buy from us.

If you're using Google Checkout for the first time, you only have to fill out a single page of information once to make your first purchase. After that, you just need to enter your Google Checkout login to make a purchase.

There's no need to re-enter your purchase information or create multiple usernames and passwords each time you buy. When you buy with Google Checkout, you can track all your orders in one place and shop with confidence knowing that Google protects you from unauthorised purchases.

Learn more about Google Checkout

Learn more about commisioning a design

Yes, but at present we are unable to process these orders seemlessly through our website's cart system (although we can still take online payment through Google Checkout). Please use the contact form to discuss your requirements with Jane. Please note that engraved items cannot be returned unless faulty.

Not at present but we are always looking for suggestions from customers about how we can improve our services. So if you would be interested in gift wrapping or any other extra service, please do not hesitate to get in touch.

Last revised: January 16th 2008